سياسة الاستبدال و الإسترجاع

Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and regulatory warranty, the consumer has the right to exchange the product presented to him by the store within seven days from the date of receiving the product, and he does not have the right to exchange the product after seven days have passed. 2- To exchange the product, it must be in good condition and the consumer must not have used the product or gained its benefit, and the store has the right to inspect the product before exchanging it to ensure its safety. The consumer bears the cost of shipping if he wants to exchange the product, and in international exchanges, the consumer bears the full shipping costs and delivering the product to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, excluding products with a defect or that violated the specifications set by the consumer. 2- If the product has been used or its original condition has changed. 3- If a defect appeared in the product due to poor handling by the consumer. 4- If the contract involves providing food products. Return Policy: 1- Without prejudice to the provisions of the contractual and regulatory warranty, the consumer has the right to cancel the contract and retrieve the product presented to him by the store within three days from the date of receiving the product, and he does not have this right after three days. 2- To return the product, it must be in good condition and the consumer must not have used the product or gained its benefit, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process, and in case of international return, the consumer bears the full shipping costs and delivering the product to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, excluding products with a defect or that violated the specifications set by the consumer. 2- If the product has been used or its original condition has changed. 3- If a defect appeared in the product due to poor handling by the consumer. 4- If the contract involves providing food products. Feel free to contact us via WhatsApp if you have any inquiries.